The Health Ministry says it is disturbed by some reports of impolite and inappropriate conduct by some of the frontline officials, including those administering vaccines.
Permanent Secretary for Health Doctor James Fong says they apologise if there have been any shortcomings or unprofessional lapses in their service delivery.
He says they are constantly seeking to improve their services and they will not allow these incidents to define the professionalism of their overall effort.
Meanwhile, Doctor Fong says they have made excellent progress to date with more than 250,000 people in Fiji receiving at least one dose of a COVID-19 vaccine and many more have been screened and tested.
He says they have set a standard of professional conduct that has inspired confidence from the Fijian people, and that must remain the benchmark for their engagement with the public.
Doctor Fong says it is their mission to offer the full protection of vaccines to every eligible individual in Fiji and they cannot allow that mission to be compromised by reports of unprofessional conduct.
He says every Fijian who makes the decision to come forward to be vaccinated or swabbed to protect themselves, their loved ones and the country should be applauded, and these patriotic Fijians, regardless of their background or status, deserve nothing less than the full measure of their empathy and courtesy.
The Permanent Secretary says we are all on the same team in the fight against the virus and victory can only be achieved together.
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