Outsource Fiji gains momentum at Contact Centre Week Summit

Fiji is now top of the mind for many Aussie and Kiwi companies looking to outsource and exhibiting at trade shows like Contact Centre Week which will help attract further investment in the BPO space and continue to grow the sector in Fiji.

This has been highlighted by Fiji’s Trade Commissioner for Australia and New Zealand, Daniel Stow as Outsource Fiji, in partnership with Investment Fiji and the Fiji Consulate General and Trade Commission Australia and New Zealand, participated in this year's Contact Centre Week Australia and New Zealand summit.

The three-day event featured a range of activities including exhibitions, an awards ceremony, interactive discussions, technology demonstrations, and community building sessions.

Stow says this is the third time Fiji has participated at the Summit which serves as an important platform to raise the country’s profile as a premier outsourcing destination to a targeted international audience.

Outsource Fiji's Executive Director, Sagufta Janif, has highlighted the strategic importance of the summit for promoting their upcoming event, the Exploring Outsourcing in Fiji conference.

She says the summit is undoubtedly one of the largest gatherings for the customer contact community in the Southern Hemisphere.

Janif says being part of this event allows Outsource Fiji to engage with industry stakeholders and generate interest in EXO Fiji.

She says they are extremely pleased with the level of interest the EXO Fiji event has garnered and it demonstrates Fiji's potential to attract clients and businesses seeking to nearshore operations.

Investment Fiji's Chief Executive Officer, Kamal Chetty, says by participating in this event alongside Outsource Fiji, they aim to showcase Fiji as a premier destination for outsourcing investments, focusing on the unique advantages and opportunities the country presents in this dynamic sector, including a skilled workforce, cost-effectiveness, and a business-friendly environment.

He says they used this platform to engage with potential investors, understand their requirements, and meaningful connections that can translate into fruitful business relationships in the outsourcing sector, and meet with decision-makers and influencers in the customer contact industry.