To improve the service delivery at the Immigration Office, the Minister for Immigration, Pio Tikoduadua says they are trying to add 40 more new staff to the Immigration Department and reviewing the immigration laws.
While many concerns have been raised about the service delivery at the Immigration Office, Tikoduadua says service delivery can be improved, and the Government has tried its utmost best to allocate the resources it can to allow the department to deliver the services that are expected under the law.
He says people have the right to have expectations about how they deliver this service, but most of the services are already online.
The Minister is urging the public to use the online services as this will save them time, rather than waiting at the office.
He adds that nowadays, people are queuing up at the office as early as 5.30am.
Tikoduadua says that he has spoken with the Immigration Permanent Secretary and the Director to come up with better ways to serve the public.
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