Upgraded cards with new features, offline top ups, more agents and usage of debit or credit cards part of eTransport planned rollout

Upgraded cards with new features, offline rechargeable top up options, more agents on the ground closer to the people and usage of debit or credit cards are part of eTransport planned rollout.

In a push to modernise public transport while ensuring no one is left behind, efforts to roll out a more inclusive e-ticketing system in Fiji are now well underway.

During the fijivillage Straight Talk with Vijay Narayan show, concerns were raised that while tech-savvy individuals with smartphones are ready for digital upgrades, many Fijians still lack access to such devices and risk being excluded — highlighting the need for a system that works for everyone.

Vodafone Fiji CEO, Elenoa Biukoto says the company is committed to building a robust and inclusive platform.

She adds that users without smartphones or NFC technology will also be catered for, and that Vodafone is working closely with government bodies to ensure a nationwide rollout this year.

When asked about the timeline, Biukoto says that while the full rollout is expected this year, some aspects depend on coordination with the government, and a confirmed timeline will be shared by the steering committee.

She says QR payments will be available within two months, followed shortly by debit and credit card options, with the full range of payment methods expected within six months.

She says passengers can already top up using internet banking through M-PAiSA, including transferring funds from Digicel to M-PAiSA.

MyCash payments will be part of the rollout soon.

Deputy Prime Minister Manoa Kamikamica says that while some parts of the system — such as the tap-on, tap-off function — will take more time due to technical and financial considerations, most other features will be rolled out progressively throughout the year.

He says the full implementation of the tap-on, tap-off system involves complex technology, including GPS mapping, and requires further discussions with stakeholders such as the Fiji Competition and Consumer Commission and the Land Transport Authority.

Kamikamica adds that practical issues like maintaining a balance reserve on travel cards must be carefully addressed since not all users will have funds available at all times.

He stresses the importance of ensuring the system is inclusive, effective, and clearly communicated to the public before its launch.

Consumer Council of Fiji CEO, Seema Shandil says the Council is advocating for an efficient and inclusive e-ticketing system.

She highlighted concerns around limited smartphone access and top-up agent availability, which currently exclude some consumers from using the system.

Shandil says the Council is working with stakeholders to resolve these issues, aiming to ensure a smooth, glitch-free system that all Fijians can use with confidence.