An increasing number of consumers in Fiji are expressing concern over the inability to transfer balances or block lost upgraded eTransport cards. The issue came to light recently during fijivillage Straight Talk with Vijay Narayan, when it was revealed that a customer who lost her upgraded card was informed that her balance could neither be transferred to a new card nor could the lost card be blocked.
Vodafone Fiji CEO, Elenoa Biukoto says there is currently no system to transfer balances from lost upgraded cards or to block those cards to prevent misuse.
She says past abuses involving lost cards in the old system have led to this cautious approach.
Biukoto confirms a steering committee is reviewing this matter, including specific cases such as theft and robbery, to find possible solutions.
Deputy Prime Minister, Manoa Kamikamica acknowledged the issue, saying the government is in discussions with Vodafone to find solutions to this issue.
He says there are indeed genuine instances of lost cards, and this is something they have been discussing and working with customers to determine the best way forward.
Meanwhile, Consumer Council of Fiji CEO, Seema Shandil urged Vodafone to consider a case-by-case approach.
She says some consumers load significant amounts, often hundreds of dollars, onto their cards, and it is unfair for them to lose that money.
In the meantime, consumers are advised to keep their cards safe, especially upgraded cards, to avoid issues related to lost cards and untransferable balances.
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