FRCS now has 537 staff after the restructure and our organization is fit for purpose – New CEO

The Fiji Revenue and Customs Service now has 537 staff after the restructure and our organization is fit for purpose.

This was highlighted by the Chief Executive Officer of FRCS Mark Dixon when questioned on how many people were laid off and how many went through voluntary redundancy during the restructure last year and if he believes the organisation is now the right size.

Dixon says the restructure was really important as they digitize and look at smarter ways of doing business and there will be staff savings.

He says people would not want it to cost government more money than it needs to run an efficient and effective service so those changes were necessary.

Dixon says like lots of large organizations, FRCS has been through some challenges, particularly during the period of COVID.

He says it is really important that government departments are efficient and effective and therefore they need to have a structure that suits their future needs.

Dixon says from his perspective, the restructure is finished and they need to positively look forward to 2022 and to actually get their staff fully supported in creating that service orientated environment where they actually form those genuine partnerships with businesses and individual taxpayers.

He says what he wants to do is grow those partnerships, work as a team and hopefully deliver a really efficient and effective service, both in the tax side of life and the customer side of life.

The new CEO says he joins FRCS with a strong background in leadership gained through a distinguished military career, including 20 years in the British Army and 10 years in the Australian Army.

Dixon says he has considerable experience in managing a large workforce and developing a positive workforce culture including seven years as a CEO, running large government departments in Australia.