While they understand that many people turn to social media to express their concerns and frustrations regarding healthcare services, the Fiji Medical Association is reminding the public that the Ministry of Health has established procedures to address grievances from families.
They say however, addressing these issues in a public forum can lead to misinformation, breaches of confidentiality, and can ultimately be detrimental to patient care.
The Association strongly advises against publishing the names of Medical Officers on social media and they will support their members in taking legal action against this.
They say they would much prefer however, to reserve litigation as a last option and would suggest that the aggrieved members of the public, raise their grievance in a more professional and culturally appropriate manner.
The Association strongly encourages individuals with health-related concerns to seek assistance by calling the feedback line on 157 or contact the head of the facility/hospital.
They says it is the public’s right to contact the head of the facility where the incident occurred and they will engage with them in a meaningful and professional manner.
The Association says if concerns are not resolved at the healthcare facility level, then they can contact the Permanent Secretary for the Ministry of Health for further assistance.
They say the official mechanisms for lodging complaints or concerns against Medical Practitioners is via the Fiji Medical and Dental Council where the Conducts Committee will address the concerns.
The FMA is also urging healthcare professionals to engage with patients and the public through official channels and to maintain professionalism in all communications.
They Association says they will remain committed to ensuring the highest standards of healthcare in Fiji.
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