The Consumer Council of Fiji has received 37 complaints against hair salons and beauty parlors since last year and a significant number of cases were pertaining to unsatisfactory services while in one of those cases, the consumer suffered burns on her face after waxing.
They say complaints lodged at the Council recently revealed that some consumers were left in a horrid state as they experienced hair loss, scalp damage and even chemical burns after visiting their hair and beauty salons.
CEO, Seema Shandil says random and targeted surveillance by the Council has verified the claims made by consumers; substandard products, products with foreign labelling and expired products are being used by certain hair and beauty salons.
She says for this reason, while the Council will be relentless in holding such businesses accountable, consumers need to be assertive and ensure to examine the product, do some research and ask the right questions before the product is used on them.
Shandil says she understands that modern-day consumers have a very keen interest in being trendy and fashionable however conducting checks and balances should not be neglected.
She adds these incidents highlighted is a glaring reminder that we as consumers need to be more responsible and assertive.
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