The Fiji Revenue and Customs Service has launched its new website, marking a significant milestone in its digital transformation.
The website is designed to deliver a faster, smarter and more customer-focused digital experience, while strengthening how FRCS communicates with taxpayers, businesses and stakeholders.
Minister for Finance, Commerce and Business Development, Esrom Immanuel says the launch reflects the steady and deliberate progress FRCS is making to modernise its systems and services.
He says the initiative goes beyond just a website upgrade, highlighting that a modern economy requires modern revenue administration.
Immanuel says digitalisation improves efficiency, reduces costs and makes it easier for individuals and businesses to meet their obligations, while also strengthening trust through more accessible and responsive services.
He adds that the website is one of the primary ways the public interacts with FRCS, and for many taxpayers, it is the first and sometimes the only point of contact.
The Minister says the improved structure, clearer content and digital features will help users make informed decisions, meet deadlines and avoid unnecessary errors or penalties.
FRCS Chief Executive Officer, Udit Singh says the launch marks a significant milestone in the organisation’s continuous evolution.
Singh says the last major upgrade was in 2017, and with rapid technological change and increasing digital expectations, the new website was both necessary.
He says the platform supports FRCS’s vision to be a world-class revenue service, aligned with international best practice and responsive to the needs of the people.
Singh says a key focus of the website is taxpayer education, adding that compliance improves when people clearly understand their obligations and have access to accurate and simple information.
A key feature of the new platform is the introduction of an AI-powered chatbot named “Masi”, designed to provide instant support and improve the overall user experience.
Director Corporate Services, Shavindra Nath says the chatbot is powered by advanced conversational AI and can understand both simple and complex queries, providing clear and immediate responses.
He says the chatbot is available 24 hours a day, seven days a week, allowing taxpayers to access assistance at any time, even outside normal business hours.
He says the chatbot also helps improve efficiency by handling routine queries instantly, allowing FRCS customer service teams to focus on more complex or sensitive matters.
He says other features include a powerful smart search function, improved navigation, subscription updates, online career applications and enhanced accessibility across mobile devices and multiple languages.
