Vodafone wins big for customer service at Contact Centre Awards

Doreen Lakhan and Sefanaia Silimaibau of Vodafone Fiji were recognised for their remarkable performance at the Contact Centre Awards in Bali, Indonesia.

The annual event organized by the world’s largest contact centre association, Contact Centre World, celebrates the accomplishments of professionals in the customer service industry and acknowledges their vital role in their respective organizations.

Vodafone took home Best Contact Centre and Best Customer Service Gold Medals and was ranked number one for its customer service practices in the Asia Pacific Region.

Added to the wins were Bronze Medal for Best Quality Team, silver medals each for Best Supervisor, and Best Supervisor category in the Inbound Contact Centre Asia Pacific category.

Vodafone Fiji CEO, Elenoa Biukoto says they are immensely proud of Silimaibau and Lakhan for their exceptional performance and well-deserved recognition as their dedication to customer satisfaction and tireless efforts in the contact centre is admirable and are a true example of their journey to excellence within the organization.

Biukoto further says the recognition of Silimaibau and Lakhan on an international platform further reinforces their commitment to fostering a culture of growth, excellence and continuous improvement.

She says this win echoes the diligent work and dedication from the entire contact centre team.

The CEO says their contact centre team displays remarkable valour in times of national crisis.

She further says during the COVID outbreak, their customer care team facilitated the Ministry of Health and Emergency lines through their customer care centre which operates 24 hours with dedicated lines for our over 800,000 prepaid and postpaid customers.

Biukoto says their customers remain top priority, and it is through the collective efforts of their staff that they continue to deliver exceptional service.

Vodafone Fiji competed with high-profile private sectors, Government Institutions, BPO, Health and Tourism, Retail, Logistics, Telecommunications and Distribution Organizations in the Asia Pacific Region with over 200 finalists’ contenders out of the 800 applicants.