LTA reminds drivers that denying service for short-run requests is illegal after receiving complaints

LTA reminds drivers that denying service for short-run requests is illegal after receiving complaints

By Mansi Chand
Wednesday 27/12/2023
Photo: Supplied

Following complaints regarding taxi drivers allegedly cherry-picking passengers and denying services for short-run requests the Land Transport Authority is issuing a stern reminder to taxi drivers to uphold the code of conduct agreed by law for public service vehicle license holders.

LTA says the recent increase in reported incidents from members of the public where drivers differ in their commitment to providing essential services is a matter of concern for both the Authority and the public.

LTA Acting Chief Executive Officer Irimaia Rokosawa says denying services for short-run requests not only goes against the principles of public service but also violates the legal obligations for public service vehicle license holders.

He says taxi drivers play a pivotal role in the urban mobility ecosystem, and their conduct significantly influence the overall perception of public transportation.

The CEO says the purpose of their commitment as public service providers is to cater to the needs of the general public, ensuring a convenient and accessible mode of transportation for Fijians.

Rokosawa says they will actively monitor and address reported incidents, and take strict actions against those found in violation of the code of conduct.

The Land Transport (Public Service Vehicles) Regulations, 2000, Regulation 32(6) states a person may hire any taxi if the taxi is permitted by this regulation to carry passengers within or to the zone which the passenger requires and the person in charge of the taxi must not refuse any person intending to hire a taxi.

Rokosawa is encouraging passengers to also be mindful of their conduct in a public service as public service vehicle and their conduct significantly contributes to the overall safety and efficiency of the service.

He says passengers can lodge their grievances and concerns against drivers who refuse to provide public service with the LTA via complaints platforms including Text 582, LTA live online chat on or email at

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