Digicel Fiji activates plans for its back-office staff to work remotely

Digicel Fiji has activated plans for its back-office staff to work from home starting this week, a move that will be implemented for offices in Nabua, Khalsa Road and Nadi.

All Digicel retail stores except for Lautoka, are open for normal business with limited customers allowed to be served at one particular time.

Digicel Regional CEO Shally Jannif says all staff working remotely have laptops and other technology, data connectivity and credit to be able to service customers’ needs and address queries without disruption.

Jannif says they have taken this measure to test that all systems are working, and it’s important they are flexible and ready to adapt to this evolving situation adding they place the highest value on the safety of our teams and our customers, and they remain committed to keeping the people of Fiji and businesses connected.

She adds the safety of their customers and staff are of utmost importance, and across the company, they have implemented numerous preventative measures as outlined by the Ministry of Health.

Jannif says they have taken specific actions; imposing a ban on employee travel; informing and educating their staff on good hygiene and prevention measures; cancelling all planned large-scale events and training sessions; instructing employees to seek medical attention if they feel unwell and to not report for work until they are cleared by a medical professional. She further says Sky Pacific customers won’t be charged reconnection fees, which offers them the latest world news on CNN and BBC channels as well top children’s programs and English and Hindi entertainment shows on the pay-per-view platform.