The launch of TISA Insurance has been described as more than the unveiling of a new brand, with leaders highlighting insurance as a key driver of economic growth, resilience and long-term security for people and businesses across Fiji and the Pacific.
Speaking at the launch of TISA Insurance at the Grand Pacific Hotel, TISA Insurance Chief Executive Officer David Ariff Chan says the company’s purpose mirrors the Pacific way of caring for people.
Chan says in Pacific culture, welcoming someone into a home means something much deeper than opening a door as it represents a promise to protect and look after them.
He says that same principle guides TISA Insurance.
Chan says while the names Dominion Insurance and Capital Insurance may be familiar to many customers, the same promise of protection now continues under one Pacific identity.
He says TISA Insurance is deeply proud to be known as the Pacific’s insurer.
Chan says insurance is an extraordinary act of social solidarity where the premiums of many people allow life-changing recovery for those facing disasters and hardship.
He says when insurers help rebuild homes, support families or protect businesses, they are not simply settling claims but protecting dreams, preserving livelihoods and securing futures.
Chan says trust remains the most important asset of any insurance company and TISA Insurance intends to earn that trust every day through continuous improvement, responsive service, quality and consistency.
During the launch, Prime Minister Sitiveni Rabuka said the launch reflects growing confidence in Fiji’s economic direction, the wider Pacific financial ecosystem and confidence in Fiji and its people.
He says the launch does not mark the beginning of a new institution but the continuation of a trusted legacy built through Dominion Insurance and later Capital Insurance.
Rabuka says for decades the institution has supported households, businesses and communities during times of growth and uncertainty and that legacy has now been strengthened under a distinctly Pacific identity.
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Rabuka says insurance is not only about protection but about enabling growth and forms an essential foundation for sustainable development and long-term economic transformation.
He says Government's development agenda is focused on building a resilient, inclusive and high-performing economy, and expanding access to insurance will allow households, micro, small and medium enterprises and investors to participate more confidently in economic activity.
Rabuka says this includes extending financial protection to rural communities and ensuring no segment of society is excluded from the formal financial system.
He says institutions such as TISA Insurance are not only commercial entities but development partners that support financial inclusion, strengthen markets and contribute to a stronger economy.
Rabuka also highlights the importance of innovation in the insurance sector, saying insurers must adapt to changing consumer needs, technological transformation and emerging risks.
He says innovation is no longer optional and is essential in improving affordability, accessibility and strengthening resilience across all parts of society.
Rabuka says governance, integrity and accountability remain critical in maintaining public trust because credibility is everything in an industry built on promises of future protection.
TISA Insurance Group Chief Executive Officer Jeremy Norton says Fiji remains a very important market for the organisation and customer confidence in the company has continued to grow over recent years.
Norton says the launch marks both the end of a long journey and the beginning of a new chapter for the organisation.
He says the new brand represents more than a name change because it brings new capabilities, shared values and a stronger future vision for the company.
Norton says while the company will continue its commitment to service, relationships and trust, it must also embrace stronger capabilities and fresh ways of delivering value to customers and communities.
He says the insurance industry is operating in a period shaped by global uncertainty, inflationary pressures, energy risks and evolving geopolitical conditions.
Norton says climate change, changing weather patterns and new data are transforming how risks are understood and managed.
He says insurers across Fiji and the Pacific face unique challenges because of their exposure to climate, economic and natural disaster risks and because of the relatively small size of markets.
Norton says innovation and tailored insurance solutions will be critical to ensuring products remain relevant and affordable.
TISA Insurance Board Chairman, Michael Koisen says the organisation’s story began more than 50 years ago in Papua New Guinea as PAPA Insurance before later becoming Capital Insurance and expanding across Fiji, Tonga, Solomon Islands and Vanuatu.
Koisen says the company was founded on the belief that Pacific people could build and sustain their own institutions rather than rely on others.
He says insurance is not simply about protecting assets but protecting continuity for families, businesses and communities.
Koisen says paying claims after disasters restores stability and dignity and allows people and businesses to continue moving forward.
He says the next 50 years will bring challenges including climate change, technological changes and global uncertainty, but these should not be viewed as reasons for fear.
Koisen says TISA Insurance intends to remain a trusted, responsible and resilient institution that helps shape the future of the Pacific.
