Some Tongan passengers are seriously affected as their luggage is still at Nadi International Airport while they are already in Tonga waiting for their belongings to arrive.
They say this has been happening a lot to the Tongan passengers who use Fiji Airways.
The concerned people say some luggage arriving in Tonga from Fiji is already damaged, opened, wet, or broken, and many people's belongings are missing and have never been found.
They say this is very disappointing and unprofessional.
One of the concerned relatives says their family travelled to Tonga last week from Australia and upon arrival, 5 out of their checked-in luggage was missing.
When approached by fijivillage News, Fiji Airways says it notes recent comments circulating on social media regarding baggage and security matters at Nadi International Airport.
They clarify that airport security screening and biosecurity processes at Nadi International Airport are managed by Fiji Airports Limited and the Biosecurity Authority of Fiji.
The airline company says passengers requiring baggage assistance or wishing to report concerns for Fiji Airways flights can contact Fiji Airways Baggage Services via the details available on the official Fiji Airways website: Baggage Services | Fiji Airways.
Fiji Airways says it has processes in place for the handling, security, and delivery of checked baggage.
They say they remain committed to the safe and professional handling of all customer belongings.
