Vodafone has achieved another milestone today by launching Fiji’s first ever Artificial Intelligence (AI) driven contact centre chatbot.
“Joe”, is Vodafone’s 24/7 digital assistant, designed to improve customer experience, allowing a seamless conversation for several queries.
Chatbots are some of the industry’s newest tools designed to simplify the interaction between humans and computers.
It is a software that uses Artificial Intelligence and Machine Learning technologies to simulate a conversation (or chat) with a user in natural language through messaging applications, websites and mobile apps.
Chief Commercial Officer, Ronald Prasad has revealed that “Joe” is highly skilled to provide responses to simple enquiries such as balance checks, phone prices, checking sim status, APN settings, information on plans, roaming and current promotions.
“Joe” has a local persona to provide Vodafone customers with similar warmth that the people are used to when engaging with their contact centre. Customers can use “Bula” to start a conversation and “Moce” to end the conversation.
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