31 January, 2023, 4:05 pm Central - 28°C Rain
LTA

LTA urges the public to refrain from abusing their officers
LTA take complaints against their staff very seriously โ€“ Acting CEO

LTA urges the public to refrain from abusing their officers

LTA take complaints against their staff very seriously โ€“ Acting CEO

By Navitalai Naivalurua
Thursday 24/02/2022
LTA Acting Chief Executive Officer Irimaia Rokosawa.

The Land Transport Authority is urging the public to refrain from abusing their officers who are simply doing their work to keep our roads safe at all times.

This is after the LTA Acting Chief Executive Officer Irimaia Rokosawa received reports from his Road Safety Officer teams that they are often met with rude remarks, curse words, and even threats of physical violence while conducting their work.

Rokosawa says their officers have raised concerns that passengers have been harassing them as they try to conduct their duties, especially when monitoring PSVs and validating passenger e-ticketing passes onboard buses.

He says this is not the kind of behaviour that Fijians should be engaging in.

He adds their officers are simply trying to do the work they have been mandated to do.

Rokosawa is urging the public to please act with courtesy and kindness towards LTA officers at all times.

The Acting CEO says all their staff undergo special training sessions about how to interact with customers and how to work with professionalism at all times and to report any cases of misconduct from LTA staff if it ever happens.

He further says this ensures their customer service is on par with international standards.

Rokosawa says they take complaints against their staff from customers very seriously and investigate all claims of misconduct and if necessary, the appropriate disciplinary actions will then follow.

He is calling on all Fijians if they have any issues with LTA or their officers to raise it with them through their website at www.lta.com.fj/addcomplaint.



Latest Videos

Stay tuned for the latest news on our radio stations

CFL radio frequencies
IN DEPTH
Womens Rugby World Cup 2022
Quarter-final qualification is now the goal for the Rooster Chicken Fijiana 15โ€™s following their 21-17 victory against South Africa.
103 days ago

Queen Elizabeth II passes away
Queen Elizabeth II, the UK's longest-serving monarch, has died aged 96, after reigning for 70 years.
133 days ago

Fiji wins Melrose Cup after 17 years
Fiji wins the RWC 7s title after 17 year drought
135 days ago
FEATURE NEWS
Riyaz Sayed-Khaiyum received $304,453.08 during COVID year โ€“ Amrit
Fijian Broadcasting Corporation Board Chairman, Ajay Bhai Amrit has today revealed that sacked CEO of FBC Riyaz Sayed-Khaiyum received $304,453.08 dur...
4 hours ago
LATEST NEWS
Police seek help in identifying man whose body was found near the Vatuwaqa Bridge
Police are seeking assistance in identifying a man whose body was found near the Vatuwaqa Bridge this morning. Police are still at the ...
2 hours ago

Two men in custody for alleged burglary case in Lautoka
Quick response by the K9 Unit in Vitogo resulted in the arrest of two men involved in an alleged burglary case in Matawalu, Lautoka. The report ...
3 hours ago

Aiyaz Sayed-Khaiyum should consider himself as part of a bad history for the Fijian economy โ€“ Prof.Prasad
Deputy Prime Minister and Minister for Finance, Professor Biman Prasad says he is getting on with the job of fixing the economic mess that former ...
3 hours ago

Arts Village swimming hotspot re-opened
One of the swimming hotspots, the Tiki Pool and Bar at the Arts Village in Pacific Harbour is now re-opened for families and friends after a lapse of ...
4 hours ago

Health Ministry welcomes any help with open arms - Dr Lalabalavu
It has been a while since any Board of Visitors has had an audience with the Health Minister, especially in the headquarters and entertain the board ...
4 hours ago

TOP