The Ministry for Health and Medical Services will be launching and opening their Customer Care Centre to get public feedback today.
While speaking at the announcement, Acting Prime Minister and Attorney General Aiyaz Sayed-Khaiyum says $250,000 was allocated through the Ministry of Civil Service for the setting up of the call centre.
Sayed-Khaiyum says the Ministry of Civil Service drove the background initiative, calling for tenders and engaging with Vodafone and making sure that all the systems work really well.
He says by having a call centre, the Health Ministry will now be able to channel all the complaints to proper protocol systems.
The Acting Prime Minister says this provides an opportunity for similar customer care centre provision for other ministries within the Civil Service.
While making the announcement, Health Minister, Rosy Akbar says this will be a 24/7 direct toll free line service with the number 157. Akbar says this will be a place for receiving feedback and taking suggestions but it is not a medical helpline.
She says all the feedback received will be recorded and genuine issues will be investigated. The minister says within 24 hours or by the next working day they will follow up with callers to alert them on the status of their comment or complaint.
