The Consumer Council of Fiji has received a total of 419 complaints regarding electronic goods from January last year to April this year which tops the list of complaints received by them.
The Council has revealed that 309 complaints were received last year and 110 Complaints have been received from January to April this year.
Council CEO Premila Kumar says that there are businesses that are not customer oriented in the sense that they are not satisfying the customer by meeting their needs through effective after sales service.
Kumar says consumers do not understand the importance of after sales service at the time of purchase.
She says in a case received by the council, a consumer purchased a home theater system in cash for a sum of $899, and the item become faulty in two weeks and was tendered for repairs.
Kumar says fortunately he kept all relevant information from the time he purchased the item and when the item was given for repairs, the consumer had to wait or 2 years.
The CEO says after receiving the complaint, the Councils investigation revealed that the item was not repaired because the warranty had expired due to staff negligence.
Kumar says the Council would like to inform the consumers that they should only spend their money in stores that offer good after sales service and Consumers need to evaluate the product and service also on the basis of the “after sales service”.
