Hundreds of people were stuck at the Suva Bus Stand yesterday afternoon as they could not top up their e-transport cards.
A concerned citizen shared the incident on her facebook page, stating that multiple Vodafone Fiji outlets, including the main top-up service point at MHCC, were unable to process mobile credit transactions due to the outage.
She says people were forced to line up in the rain at the small Vodafone booth near the bus stand to top up their e-transport cards.
She adds that staff at the booth reportedly closed without notice while people were still waiting in line, offering no explanation or warning.
The situation was further worsened when drivers refused to accept cash, leaving people with no clear way to reach their homes.
The concerned citizen is calling on Vodafone Fiji to put better measures in place to prevent such incidents from reoccurring and to have backups when they do.
We have sent questions to Vodafone Fiji regarding this incident and the concerns raised.
They are currently looking into it.
