Digicel has celebrated its first-ever global Customer Day which Digicel Fiji CEO Farid Mohammed says gave them a chance to walk in the shoes of their amazing customer-facing employees, learn from them and their customers and thank them.
Digicel partnered with a Customer Care agent to take customer calls, call customers to check if they were familiar with Digicel’s digital services, responding to customers on web chat, attending to customers in-store or at virtual meetings with corporate customers and every one of Digicel Fiji’s 350 non-customer facing employees partnered up with customer-facing employees to serve customers.
Mohammed says they take that responsibility to serve their customers very seriously and they always want to do better and be better for them.
Digicel Group CEO, Oliver Coughlan says this was all about putting the ‘US’ in customer and he could not be more proud and thrilled at how their 7,000 people worldwide responded to the challenge.
