The Fiji Consumer Council faces the challenge of the lack of complaint culture in Fiji and a laid-back attitude of consumers.
This was revealed in the Consumer Council of Fiji 2015 Annual Report.
It states that consumers are often too complacent and do not pro-actively raise issues of concern.
The Council says that it is equally important to change the mindsets of the private sector and policymakers that consumers’ confidence help stimulate economic activity.
The report states that there is also a lack of enforcement of laws or consumers decide to settle out of court.
The Consumer Council of Fiji 2015 Annual Report also states that laws need to be enacted to allow aggrieved consumers to seek compensation from unscrupulous traders and service providers.
