Air Terminal Services Fiji Limited is working closely with Fiji Airways to address any issues that arose from the incident on an A330-200 on the 16th of this month.
This follows questions raised by Fijivillage with ATS if any investigation has started.
ATS CEO Hare Mani says the investigation is ongoing and they need to allow the process to take its course.
Mani says ATS sincerely regrets the inconvenience and frustration caused to the travelling public, and Fiji Airways, and they are committed to a thorough examination of the factors that led to this event in order to prevent such damage and disruption in future.
Meanwhile, Fiji Airways says the A330-200 aircraft is still in Brisbane for engineering assessments and repair work.
They say their teams are working hard following flight disruptions and they are grateful to their customers for their patience in the event of delays or schedule changes.
Fiji Airways says the disruptions will come at a substantial cost to Fiji Airways, but they are unable to confirm what this will be at the present time.
The aircraft which was preparing to depart for Los Angeles from Nadi was hit by ground handling equipment, operated by ground handling company ATS.
Fiji Airways Board Director Stefan Pichler said this incident will be extremely costly and they are working hard to ensure that the aircraft is fixed and returned to service as soon as possible.
