The Consumer Council of Fiji has received 7,422 calls through the National Consumers Helpline and 3,711 of these were genuine calls.
This was highlighted by the Chief Executive Officer of the Consumer Council of Fiji, Premila Kumar while making submissions on their 2016 Annual Report before the Parliamentary Standing Committee on Social Affairs.
Kumar also highlighted that the National Consumers Helpline is a platform that has provided an easy access for consumers to either lodge complaints or seek advice from the comfort of their homes or from anywhere without having to pay for the calls.
She says since the helpline was launched in July 2016, within two weeks the Council registered 125 complaints and 63 consumers sought advice.
She says that out of the 1,365 complaints registered from January to July 2016, 1011 complaints were resolved in the same year.
Kumar adds that the response time for simple complaints can be on the same day through email, however, complex complaints can take up to four weeks.
