Fiji Airways may not need to replace some employees who leave the airline as it introduces artificial intelligence to improve efficiency and reduce high operating costs.
Speaking on fijivillage Straight Talk with Vijay Narayan, Fiji Airways CEO and Managing Director Paul Scurrah says the airline employs about 2,200 people and is reviewing its staffing levels and organisational structure as part of efforts to achieve financial sustainability.
Scurrah acknowledges that some areas of the business may have more staff than needed and says the airline is looking at ways to operate more efficiently.
He says Fiji Airways still relies heavily on manual processes and is investing in technology to improve productivity.
Scurrah says artificial intelligence could take over some routine tasks, allowing employees to focus on more meaningful work.
However, he acknowledges that as technology improves, the airline may not need to fill some vacancies when employees leave.
Scurrah stresses that this does not mean Fiji Airways is planning widespread job cuts because of artificial intelligence.
He says any decisions affecting employees will be made carefully and respectfully.
Meanwhile, Scurrah says Fiji Airways plans to introduce an additional 125,000 passenger seats in 2027, which is expected to increase operational demand and provide opportunities to make better use of its existing workforce.
He says the staffing review forms part of wider cost-reduction efforts across the airline, including property rentals, procurement and catering.
Scurrah stresses that Fiji Airways must become financially sustainable while continuing to provide reliable services to its customers.
