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Microsoft apologises after global outage affects Fiji and other countries

Microsoft apologises after global outage affects Fiji and other countries
Picture: Microsoft

Fiji was among 74 countries and territories affected by a global Microsoft outage, with the company apologising for disruptions to its services, including Outlook and Teams.

Microsoft says it is "deeply sorry" for the disruption, which affected businesses and public services around the world, including healthcare, schools, airlines and immigration services.

The company says it is seeing a broad recovery and stability across its services, although full services were still being restored following the outage that began on Thursday.

Microsoft has ruled out malicious cyber activity or artificial intelligence as the cause, attributing the disruption to elevated load on its infrastructure following a network capacity upgrade.

The outage affected users across the Americas, parts of Europe, Australia, Asia and Africa.

The disruption had significant impacts in several countries, with healthcare services in the United Kingdom among those affected.

The GMB trade union says National Health Service staff handling emergency calls were unable to refer patient details through normal channels, resulting in a major backlog.

Airlines in India, including IndiGo and Akasa Air, also warned that their email support services had been affected, potentially preventing them from receiving customer enquiries.

Immigration New Zealand also confirmed that the disruption had forced it to suspend the processing of all visa applications.

Source: ABC News

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