Flight cancellations and delays in the months of May, June and July this year cost Fiji Airways $3 million.
Fiji Airways Managing Director and CEO Stefan Pichler said this is because their on-time performance during the three months was around 50% due to some teething problems like new aircraft, not enough qualified pilots and things were not ready on the ground.
Pichler said he then created an internal task force team to look into this.
He said just in a month they can lose $1 million if their on-time performance is low as the costs go towards accommodation for passengers.
According to Pichler he has at least 30 talanoa sessions with his staff where they address issues and complaints and they try to come up with solutions as well.
Pichler said he also identified that Fiji Airways in the past has spent millions of dollars for different types of consultants.
Story by: Filipe Naikaso